Website Maintenance & Support in Kenya
Your website is your 24/7 salesperson — but like any valuable asset, it needs regular care.
Our Website Maintenance & Support service makes sure your site stays secure, fast, and up-to-date, so you never lose customers to downtime, slow pages, or broken features.
We support WordPress, WooCommerce and most common CMS sites — and we work with sites we built and sites built by other developers.
Why professional maintenance matters (short)
Security patches prevent hacks and data loss.
Regular backups prevent catastrophic downtime.
Speed and uptime improvements keep visitors on your site.
Small edits and bug fixes keep your business running smoothly.
If your site is slow, unsecure, or forgotten — it’s costing you trust, sales and search visibility. We fix that.
What we do — full service, clearly explained
Continuous security & reliability
Security monitoring (malware scans, suspicious login protection).
Weekly or daily backups (stored offsite) with easy restore options.
SSL & certificate checks and monitoring.
Updates & compatibility
WordPress core, theme & plugin updates tested on staging (where available) before going live.
Compatibility checks to avoid plug-in conflicts.
Performance & uptime
Performance audits (speed, caching, image optimization).
Uptime monitoring and alerting — we act fast if your site goes down.
Note: uptime guarantees apply only if you host with our managed hosting plan; if you use another host we’ll coordinate and escalate with them.
Backups & disaster recovery
Regular automated backups with tested restore procedure so your site can be restored quickly after an incident.
Bug fixes & troubleshooting
Quick fixes for broken pages, errors, form issues, and plugin conflicts.
Content updates & small edits
We handle minor content changes (text swaps, image replacements, contact details, price updates) — see plan details below for included allowances.
Reporting & advice
Monthly maintenance reports: updates applied, security status, uptime, and recommended improvements.
Proactive recommendations (speed, SEO basics, new features).
Website Maintenance Plans — simple, transparent pricing (Kenyan shillings)
| Plan | Price | Backups | Updates | Content edits* | Response (critical) | Extras |
|---|---|---|---|---|---|---|
| Monthly | Ksh 5,000 / month | Weekly | Core/plugin/theme | Up to 5 small edits / month | Within 12 hours | Monthly report, security scans, performance checks |
| Yearly (Best value) | Ksh 45,000 / year | Daily | Core/plugin/theme + staged testing | Up to 10 small edits / month | Priority — within 4 hours | Daily backups, staging/testing, quarterly security & performance audits, priority support |
*“Small edit” = short text or image change, link swap or similar (minor content update). Larger content projects or many product uploads are billed separately.
Who this is for
Small & medium businesses that need reliable, hands-off website care.
E-commerce stores that cannot afford downtime or cart problems.
Organisations with limited technical staff who need fast support.
Anyone with an old or fragile website that needs protection and improvement.
If you already have Website Hosting or need it, we can bundle hosting + maintenance into one worry-free plan.
Clear boundaries — what’s included and what’s not
Included
Security updates, tested core/plugin/theme updates, backups, uptime monitoring, small content edits, bug fixes, monthly reports, priority support (yearly).
Not included (billable extras)
Full redesigns or large visual redesign projects (use our Website Redesign service).
Major new features (custom programming, new payment systems beyond initial integration).
Bulk product uploads for large e-commerce catalogs.
Third-party license fees, premium plugin licenses or domain renewals (we can manage these as add-ons).
How onboarding works — fast & secure
Free audit — we check your site for security, speed, and update backlog.
Proposal & scope — we agree the plan (monthly or yearly) and any add-ons.
Secure access — we set up secure access (temporary passwords, role-based) and a staging site if needed.
Initial cleanup & baseline — immediate critical fixes, backup, and report.
Ongoing maintenance — regular updates, monthly reports, and support.
Service levels & response times (practical)
Critical (site down / hacked / checkout broken)
Yearly clients: response within 4 hours (priority).
Monthly clients: response within 12 hours.
High (major feature broken, form not working)
Yearly: response within 8 business hours.
Monthly: response within 24 business hours.
Standard (minor changes, content edits)
Processed in the next scheduled maintenance window (or faster for yearly clients).
(Exact SLAs are set in the service agreement — we keep expectations realistic and transparent.)
Why choose our website maintenance service (why we’re different)
Kenyan support team — local hours, local payment options, and real people you can call.
Transparent, fixed pricing — no surprise bills for basic maintenance.
Staging & testing — we test updates where possible before going live, reducing breakages.
Security-first approach — we proactively reduce risk rather than react after an incident.
Experience across industries — from e-commerce to hotels and NGOs.
Want design + maintenance? Combine with our Website Design or Website Redesign packages for a complete solution.
FAQs — common questions, answered clearly
Do you maintain sites you didn’t build?
Yes. We support sites built by other developers. We start with a technical audit and recommend the safest path.
Is hosting included in website maintenance cost?
Hosting is not automatically included with maintenance, but we offer managed hosting bundles — see Website Hosting or ask us to include hosting in your plan.
Will website maintenance affect my SEO?
Proper maintenance improves SEO (speed, security, uptime). We take care to preserve on-page SEO during updates. Major content or structure changes are done with SEO in mind.
How are website maintenance emergency fixes handled?
Emergency tickets are escalated immediately. Yearly clients get priority response. We restore from backups if needed and perform a cleanup.
Do you back up my site offsite?
Yes. Backups are stored offsite and we test restore procedures regularly.
What if my site is hacked?
We clean and harden sites, restore from clean backups, and close the vulnerability. For heavily compromised sites, remediation may be billable; we’ll always be transparent.
How do I request a content update?
Use our support portal . Small edits are included up to the plan allowance. Larger content work is quoted separately.
Can you manage domain renewals and email?
Yes — domain and email management are available as add-ons so everything is handled for you.
Ready to get started?
Protect your website, improve performance and stop wasting time on technical problems. Choose the plan that suits you:
Monthly Support — Ksh 5,000 / month
Yearly (Best Value) — Ksh 45,000 / year (priority care, daily backups, audits)
👉 For a free technical audit and fast quote, visit our Contact Page or call/WhatsApp 011 2690250. You can also learn more about our core services on our Homepage.